Client Service

Fee Based Program

We continued to offer high-quality, individualized and group services virtually and in person at our locations throughout the pandemic. All our services are individualized to meet client and family goals. Our group services consisted of children and teen social skills groups such as, Secret Agent Society, and Teen Dating 101. We also experienced significant growth in our waitlist for services. The management team is committed to developing strategies to be able to serve more clients from our waitlist.

Fee Based Service Statistics

Fee based program stats.

249 Fee based clients served. 72 Group clients. 325 clients waiting for individualized services. 203 clients waiting for group services.

 

Client Acquisition & Retention

New Clients - 45.8% | Renewals - 36.8% | Returning Clients - 17.4% (past clients who have returned)

Service Delivery Method

In-Person - 44.4% | Group - 14.3% | Virtual - 28.6% | Virtual Group - 12.7%
 

Satisfaction Survey Responses

Fee based services satisfaction survey responses. Read caption below.

93% of clients felt our service was flexible and individualized to their needs. 95% of clients felt that during their service, they learned strategies they could use on their own. 91% of clients would recommend this service to others. 93% of clients felt that their Clinician was responsive to their child/client's changing needs over time. 93% of clients felt that if needed, they would use this service again, and would recommend this service to others.